1. Introduction & Scope
This Privacy Policy describes the policies and practices of RALSON TYRES LIMITED (“Ralson”, “Company”, “we”, “us”, or “our”) regarding the collection, protection, and handling of information within the Ralson Care application (also identified as ralson_eclaim) across mobile and web environments.
Ralson Care is an enterprise application designed exclusively for authorized commercial tyre warranty assessment, inspection, defect verification, and workflow management by designated partner dealerships and internal company teams.
2. Information Handled by the Application
A. User & Account Information
The application does not collect personal registration data from users. All user accounts, access roles, and associated organizational details (such as dealer identity, store trade name, country/region, and account credentials) are pre-created, managed, and provisioned directly by designated administrative teams at RALSON TYRES LIMITED. When a user logs in, these pre-configured details are automatically mapped to claims initiated by that user.
B. Tyre Warranty Claim Information
The primary information processed by the application is submitted in connection with tyre warranty claims. This includes:
- Tyre & Defect Assessment Data: Tyre technical specifications, embossed serial numbers, manufacturing week codes, tread depth measurements, defect observations, and technical remarks.
- Operational Context: Vehicle usage details, operating conditions, and mileage context necessary for warranty evaluation.
- Inspection Media: Inspection photographs and optional short diagnostic video recordings captured to demonstrate tyre condition, serial numbers, tread wear, and defect specifics.
C. Commercial & Operational Records
Where applicable, approved warranty claims are associated with commercial records such as sales register references, commercial adjustment figures, and credit note documentation for accounting and reconciliation.
D. System & Audit Trail Records
For system integrity, traceability, and security, the platform maintains non-repudiable audit logs of user actions (including claim submissions, review decisions, approvals, and status transitions) along with necessary device notification tokens.
3. Device Permissions & Hardware Access
To perform warranty inspections and claim submissions, Ralson Care requests access to specific device capabilities:
| Permission & Platform Key | Operational Purpose |
|---|---|
|
Camera iOS: NSCameraUsageDescription Android: CAMERA |
Used to capture real-time photographs and short diagnostic videos of defective tyres, serial number markings, and tread wear during claim filing. |
|
Photos & Storage iOS: NSPhotoLibraryUsageDescription Android: READ_EXTERNAL_STORAGE |
Used to select existing tyre inspection photographs from device storage and to save downloaded claim summary sheets or credit note documents. |
|
Microphone iOS: NSMicrophoneUsageDescription |
Accessed when recording diagnostic inspection video where audio context (such as air leakage sound or evaluator remarks) is required. |
|
Push Notifications iOS: UIBackgroundModes (remote-notification) |
Enables real-time push alerts to notify users when a submitted claim changes status (such as approvals, rejections, or requests for clarification). |
|
Internet Connectivity Android: INTERNET |
Required for secure communication between the application and authorized cloud services. |
4. Purpose of Data Processing
The information processed is used strictly for enterprise operational purposes:
- Evaluating, verifying, and adjudicating tyre warranty claims against manufacturing standards.
- Facilitating multi-level technical reviews and commercial approvals by designated management teams.
- Reconciling warranty settlements with sales registers and issuing commercial credit notes.
- Dispatching transactional updates and status notifications to involved stakeholders.
- Supporting technical quality analysis, defect pattern identification, and product improvements.
- Maintaining audit trails for corporate governance and regulatory compliance.
5. Infrastructure & Security Standards
RALSON TYRES LIMITED enforces strict security practices to ensure that operational and claim data remains secure:
- Data in Transit: All communications between the application and backend cloud infrastructure are encrypted using modern Transport Layer Security (TLS / HTTPS).
- Data at Rest: Cloud databases and cloud media storage buckets employ industry-standard AES-256 encryption.
- Access Governance: Role-based access controls and database security rules ensure that users can only access data appropriate to their assigned responsibilities.
6. Third-Party Cloud Services
We utilize secure cloud servers and enterprise cloud services solely to host backend databases, media storage, operational server logic, and device push notification delivery.
7. Data Retention & Automated Cleanup
Data is maintained in accordance with corporate lifecycle standards:
- Automated Draft Cleanup: Incomplete, unsubmitted claim drafts are automatically cleaned up and removed from the system after a configurable Time-To-Live (TTL) period.
- Submitted Claim Records: Finalized claim records, inspection documents, credit note data, and audit logs are retained as required for warranty tracking, financial audits, and statutory accounting compliance.
8. User Rights & Governance
All user accounts, data lifecycles, and access privileges are controlled and administered directly by RALSON TYRES LIMITED.
There is no provision within the application for users to independently request account or data deletion. The organization determines, at its sole discretion, when user accounts, permissions, or system records are updated, deactivated, or deleted in accordance with internal governance and statutory warranty obligations.
To maintain transparency and accountability, strict operational checks and immutable audit logs are systematically recorded for every action performed within the Ralson Care system.
9. Children's Privacy
Ralson Care is an enterprise commercial application intended strictly for adult business professionals (aged 18 and older). We do not knowingly solicit or collect data from minors.
10. Policy Updates
RALSON TYRES LIMITED reserves the right to modify this Privacy Policy as needed to reflect operational, system, or legal enhancements. Any revised policy will be posted on this page with an updated “Last Updated” date.
11. Contact Information
For inquiries or questions regarding this Privacy Policy, please contact the designated warranty administration desk: